What You Need To Know About Optimizing

Online Ordering

At Your Restaurant

Omnivore’s approach is to deliver quantifiable results by putting a laser focus on the Restaurant Value Equation: Transactions, Average Check and Expenses. We optimize each area in a way that is meaningful to consumers, staff and support centers.

Restaurant Headwinds
and Opportunity

Today, online ordering is an integral part of the customer experience for almost every type of restaurant. Meeting customers where they are with flexible options can open new revenue centers and significantly improve your restaurant’s performance, but that doesn’t mean it’s easy. Managing diverse order streams, such as web, mobile, third-party delivery, social media, and even messaging apps, is a significant cost and challenge to integrate into your operations. What’s popular isn’t always right for your brand, operation or consumer occasion.

It’s important to build an online strategy that aligns with your business:

Front End

Digital User Interface that performs as well as your in-store experience to optimize the check, foster frequency and prevent abandonment.

Back End

Technologies that help you control and enhance your operations with accuracy and speed, like order throttling and centralized menu management.

Data

A flexible platform that allows you to capture, warehouse and extract your data efficiently in order to convert into actionable insights.

Customer Insights

Online ordering has become the great equalizer across QSR, FSR, Fast Casual, and Fine Dining. It is the largest change in mode since the drive-thru and creates a platform for future innovation by helping brands access guests in more meaningful occasions. More customers are ordering online than ever before, and their expectations for speed, accuracy, service, and personalization are only increasing.

42% say online ordering adds value to their restaurant experience

39% say online payment adds value to their
restaurant experience

39% say order/pay via app adds value to their
restaurant experience

Nearly 80% of consumers age 18-34 have used apps or websites to order food. 

Almost 50% of dinners purchased from a restaurant are eaten at home. 

70% of restaurant’s digital orders come through its mobile app or website; remaining orders come through third-party apps or websites.

70 Alexa skills for ordering food are now available.

Omnivore's Integrated Products and Partners for Online Ordering

CardFree

Enterprise-ready commerce and analytics platform. Merchant branded white label solution with support for web and mobile ordering, mobile wallet, loyalty, and more.

EZ-Chow

Custom mobile ordering applications integrated directly with POS allowing any sized restaurant to accept online orders.

Allow customers to view your online menu, place online ordering and contactless pay, all from your customer’s phone without the hassle of standing in line or downloading an app.

Grab

Mobile ordering for airport restaurant locations including turn by turn directions and order ahead capabilities.

Say2Eat

White label direct online ordering software supporting messaging (including Facebook), voice, and chat.

ToGo

An all-in-one solution for restaurants to create an entire platform from order to delivery and marketing.

Waitbusters

Offers online ordering and delivery without high commissions, delayed payments or having to hire drivers and customer data is yours.

 

Pepper

Beautifully designed, merchant branded apps for hospitality companies looking to use mobile payment, ordering, loyalty and much more.

App Partner Capabilities

To build a successful online ordering strategy, it’s essential to offer customization and optionality to customers, but
also simultaneously streamline your operation behind the scenes. With Omnivore’s partners and direct POS connection, you can offer customers what they want without overcomplicating your business.

omnichannel-150

Omnichannel

Increase discovery by meeting consumers where they are with technology
user-interface

User Interface

Design an experience that showcases your brand and maximizes average check
insights

Insights

Build the ability to leverage consumer data for a more personal and targeted relationship
flexibility

Flexibility

Be prepared to test and iterate as technologies and consumer trends evolve
efficiency

Efficiency

Maximize kitchen capacity by dynamically throttling orders during peak hours
accuracy

Accuracy

Synchronize menu management across systems to improve operations

App Partner Success

Building and implementing strategic online ordering systems has allowed our app partners’ clients to dramatically improve their business:

The Omnivore Model

Making digital restaurant commerce agile and affordable by connecting insights, technology and Point of Sale.

  • Headwinds & Opportunity
  • Consumer Insights
  • App Partners
  • App Partner Capabilities
  • App Partner Success
  • The Omnivore Model

Visit Our Marketplace

Click below to discover more app partners specializing in online ordering and every other part of your operations across front of house, back of house and outside the house.